22221 User support technicians
No. NOC 22221 is not on the high-wage list.
Not on the list TEER 2
TEER 0 to 3 work still counts for Canadian experience work-length points.
Calculate my score with this NOC
Example job titles
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- hardware installation technician
- hardware technical support analyst
- help desk technician
- software installation technician
- software technical support analyst
- systems support representative
- technical support analyst
- technical support supervisor
- user support technician
Main duties
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
What changes on November 3, 2026
- A new Labour Market Integration factor replaces the Canadian work experience points.
- Canadian experience in a high-wage occupation adds 20, 40 or 70 points on top of work-length points.
- A job offer in a high-wage occupation gives 50, 70 or 100 points, and no LMIA is needed.
- The two routes do not add up. You get the higher one: up to 150 points (140 with a spouse).
- Invitation rounds pause for up to two weeks while IRCC recalculates every profile.
Other occupations
22100Chemical technologists and technicians22101Geological and mineral technologists and technicians22110Biological technologists and technicians22111Agricultural and fish products inspectors22112Forestry technologists and technicians22113Conservation and fishery officers22114Landscape and horticulture technicians and specialists22210Architectural technologists and technicians22211Industrial designers22212Drafting technologists and technicians22213Land survey technologists and technicians22214Technical occupations in geomatics and meteorology Level 1: at least 1.3× median wage